Warranty and Repairs

Limited Resale Warranty Information

Who is covered:

This warranty is extended to all authorized Riedell dealers and the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.

What you must do to obtain Limited Warranty Service:

Return product, with a copy of the original proof of purchase, return authorization number and written description for why the product is being returned, using the following procedures:

1. If you purchased directly from www.roller.riedellskates.com, please contact Riedell at 800-698-6893 or email customerservice@riedellskates.com for a return authorization number and specific return/shipping instructions. If you purchased from one of our authorized dealers, please contact the Riedell organization in your country/region (visit www.riedellskates.com for Riedell contact information in your country/region) for a return authorization number and specific return/shipping instructions.
2. Label and ship the product, freight prepaid, to the address provided by the Riedell organization in your country/region.
3. Place any necessary return authorization number prominently on the outside of the shipping carton. Cartons not bearing a return authorization number, where required, will be refused.

What is covered/For how long:

All products manufactured by Riedell Shoes, Inc., including but not limited to Riedell^® boots and skates, Moxi^®, Radar Wheels^® and KwiK Bearings^® are warranted by Riedell Shoes, Inc. to be free from defects in material and workmanship, under normal and intended use for a period of 6 months from the date of retail purchase by the original end-use purchaser.  PowerDyne^® plates shall be warranted by Riedell Shoes, Inc. to be free from defects in material and workmanship, under normal and intended use for a period of 12 months from the date of retail purchase by the original end-use purchaser.

What is not covered:

This warranty does not cover product failure resulting from improper fit, accident, abuse, neglect or normal wear and tear, as determined by Riedell Shoes, Inc.  Riedell Shoes, Inc. will not be responsible for the repair, replacement or consequential damage due to the above mentioned causes.

This warranty does not cover post sale service costs, including but not limited to plate mounting and bearing installation.

All rental products manufactured by Riedell Shoes, Inc. are excluded from this warranty and covered under a separate policy.

What we will do:

During the warranty coverage period, Riedell Shoes, Inc. will, at our sole option, repair or replace any products determined to be defective under normal usage. All repaired or replaced products under this policy shall be returned to the original end-use purchaser or the authorized Riedell dealer at the expense of Riedell Shoes, Inc.

Products returned that are not found to be defective can still be repaired under the terms of Riedell's Repair policies. All freight expenses for such products, repairs, and/or post-sale services shall be the responsibility of the sender.

Riedell Repairs Information

Any Riedell-branded products outside of their warranty coverage can be shipped to Riedell for repair. Simply fill out the Repair Request Form below and include the completed form with your shipment.  All products set for repair need to be sent to:

Once our repair staff receives and examines your product, a team member will contact you to discuss the restoration and pricing options. All repair expenses will be collected prior to the work being done on the products. Freight costs to and from Riedell, as well as insurance or other miscellaneous fees or taxes associated with the shipping process, are the sole responsibility of the customer.

Repair Request Form (PDF)

Repair Price List (PDF)

Contact Information:

If you have any questions regarding this warranty policy please reach out us at:

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